Pickup & Drop-off
All of our rental items are picked up and dropped off at our location in American Fork by the customer: 896 S Auto Mall Dr, American Fork, UT 84003. We do not offer pickup or delivery services. No refunds or discounts will be offered for a misunderstanding of this information. We make every effort to ensure every customer is aware of this information by taking special care to mention it during every inquiry, posting it in SEVERAL locations on our website, and through the reminder emails we send to every customer. We generally have an after-hours drop off location available for our renters to use. This allows our customers to return their items at their convenience before the due day/time. When utilizing the after-hours drop-off, the customer is responsible for unloading the rented items by themselves, and responsibility is still assumed for the rented items until they are properly checked in by a Plan-it Rentals employee during normal business hours. No refunds or discounts will be given for returning rented items early. If items are returned during regular business hours, an employee can assist with unloading the rented items.
All renters must be 18 years of age or older for all products, except vehicles (for which 21yrs is the minimum age). A valid driver's license is required at pickup. We reserve the right to refuse service to anyone, for any reason. Valid payment must be presented and payment completed before leaving our premise with the rented items. Our rental agreement must also be completed before departing.
The customer is responsible for the transportation of the rented items. Adequate space should be allocated for each reserved item. Plan-it Rentals can recommend the space/vehicle needed, and our website also provides the recommended vehicle size for each item. However, we don't know every vehicle or what else might be in the vehicle; so it is the customer's responsibility to arrive with enough cargo space.
Items are only reserved with a deposit. If a deposit has not been paid, items are available only on a first come, first served basis.
We truly appreciate you considering Plan-it Rentals for your event. We work VERY hard to ensure each rental is successful, and that every customer is treated with excellence. We firmly believe our pricing, policies, customer service, and products are the best out there, and we hope you will come see that for yourself!